Service & Support | Service Offerings

Nellcor Factory Service

Factory Service
Nellcor^™ is dedicated to supporting our customers well beyond the initial point of sale. Should you need product support beyond what our Technical Support team can provide by phone, we have an experienced Factory Service team available for any repair needs. Our qualified technicians work hard to diagnose and repair products quickly and accurately to ensure your product is returned with minimum delay and fully functional to its original manufacturing specifications.

When you send a product to our factory, you can expect:

• Superior quality repair and workmanship: We maintain quality standards by working in a controlled environment with access to sophisticated equipment, using only factory-authorized parts.
• Fast turnaround time: Our turnaround times are among the best in the industry.
• Flat-rate pricing: Flat-rate pricing keeps our systems simple and processing time to a minimum—and that protects you from potentially costly repairs.
• Expert troubleshooting: By operating from a factory location, we have access to Nellcor^™ product experts who can easily troubleshoot any product issues that arise.

Loaner program
If you need a temporary replacement product while our Factory Service team works on yours, Nellcor^™ has loaner equipment available for customers with units under warranty. For more information, ask your Nellcor^™ Technical Service Assistant.

Our Factory Service Centers service all Nellcor^™ pulse oximetry products. For more information about factory service for your product, call 1-800-NELLCOR (1-800-635-5267), option 3 to speak to a Nellcor^™ Technical Service Assistant. For customers outside the United States, click here to find the Covidien office near you.

Puritan Bennett Factory Service

When you send your products to a Puritan Bennett Factory Service Center, you can expect:

• Superior quality repair and workmanship: We maintain quality standards by working in a controlled factory environment with access to sophisticated equipment.
• Expert troubleshooting: By operating from a factory location, we have access to experts.
• Fast turnaround time: Our turnaround times are among the best in the industry.
• Flat-rate pricing: Flat-rate pricing keeps our systems simple and processing time to a minimum – and that protects you from potentially costly repairs.

Products We Service
Our Factory Service Centers service the following Nellcor products:

• Portable Ventilators
• Spirometry Devices
• CPAP/Bi-Level^® Devices

We provide an environment featuring:

• Genuine Puritan Bennett^® Parts
• Repairs and test procedures to meet stringent standards
• Documentation requirements to assure equipment performs properly

When you send your products to us, you can be assured that a qualified Factory Service Technician will work with you to diagnose and remedy the problem quickly and accurately.

For more information about factory service of your product, call 1-800-255-6774.